We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay. You can also pay in installments using Shop Pay on eligible orders over $50.

Orders are processed within 1-3 business days. Standard shipping takes 3-7 business days, and express shipping takes 2-3 business days. Free standard shipping is available on orders over $150.

Currently, we ship exclusively within the United States (including Alaska and Hawaii). We do not offer international shipping at this time.

We offer a 30-day return policy. Items must be unworn, unused, with original tags attached, and in original packaging. Contact us at info@woolberry.shop to initiate a return.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package directly using the link provided.

Yes, we are committed to ethical sourcing. Our wool and cashmere are sourced from responsible suppliers who prioritize animal welfare and sustainable practices.

We recommend dry cleaning for all wool and cashmere items. Do not wash, bleach, or tumble dry. Hang dry only and do not iron directly on the fabric.

You may cancel your order within 24 hours of placing it. After 24 hours, the order may have already been processed. Contact us immediately at info@woolberry.shop to request changes or cancellation.

Yes, we offer gift cards in various denominations. Gift cards are delivered by email and can be used for any purchase on Woolberry.shop.

You can reach us by email at info@woolberry.shop or by phone at +1 213 349 8889. Our customer service team is available Monday — Friday, 9 AM — 5 PM (EST).