Shipping Policy

Processing Time

Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times

We ship exclusively within the United States (including Alaska and Hawaii).

Please note: Delivery times are estimates and start from the date of shipping. We are not responsible for delays caused by carriers, weather, or holidays.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Carriers

We ship using USPS, UPS, and FedEx.

PO Boxes & APO/FPO Addresses

We ship to PO Boxes via USPS. We also ship to APO/FPO/DPO military addresses (2-4 weeks).

Split Shipments

If your order contains multiple items, they may be shipped separately. You will receive separate tracking information for each shipment.

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Order Cancellation

You may cancel your order within 24 hours of placing it. Contact us at info@woolberry.shop.

Lost or Stolen Packages

Woolberry.shop is not responsible for lost or stolen packages confirmed delivered to the address entered on your order.

Incorrect Shipping Address

You are responsible for providing the correct shipping address at checkout. Orders returned due to an incorrect address will be subject to a reshipment fee of $7.99.

Delays

We do our best to meet shipping estimates, but delays can occasionally occur due to high order volume, weather, or carrier delays.

Damaged or Missing Items

If your order arrives damaged, contact us immediately at info@woolberry.shop with photos and your order number.

Woolberry.shop
444 Alaska Avenue, Suite BPH891
Torrance, CA 90503
USA